When configuring a custom push notification for Servicenow Mobile Agent app instead of linking to a record's detail screen, customer instead likes to navigate to a Service Portal URL (i.e. the ticket page with the table & sys_id from the record generating the notification) within the Agent app. I

Release or Environment

From ServiceNow Madrid and newer.


KB0622333 only applies for old apps and not SN Agent. 


Dynamic URLs are not yet supported in ServiceNow Mobile Agent App


As a workaround, one possible way to achieve that is by creating a url applet but it will only support static links in theory:

DocumentId in json is destination applet sys id, one possible way to achieve your use case will be:

1 - Create a url applet  as the documentation to configure URL screen explains

2 - provide sys id of url applet in json as documentId.

For More info, see the product documentation topic about Mobile setup push notifications

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Last Updated:2020-02-26 04:26:32