Issue
Password Reset is available as a separate subscription from the rest of the ServiceNow platform and requires the Password Reset plugin.
To activate the plugin, navigate to System Definition -> Plugins, and activate the Password Reset Plugin with Demo Data.
After that, navigate to Password reset -> Properties > Processes and select your process. Go to the page defined by your Process through the Custom URL:
The captcha displays the following error: "ERROR for site owner: Invalid domain for site key"
Cause
The secret key is different from the the system property "google.captcha.site_key".
Resolution
To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com
require an API key pair from Google.
-
- Request an API key pair (a site key and a secret) from Google at https://www.google.com/recaptcha.
- Set the following system properties
- password_reset.captcha.google.enabled:
- set to true (true by default)
- Type is string
- google.captcha.site_key: Set to the site key that Google provided.
- Type: string
- Default: A site key that Google provided to ServiceNow
- google.captcha.secret : Set to the secret that Google provided.
- Type: password2
- Default: An encrypted secret that Google provided to ServiceNow
- password_reset.captcha.google.enabled:
Related Links
Please note that google captcha is also used for various other purposes and they might need their own google captcha keys.
Configure Google reCAPTCHA for external user self-registration: https://docs.servicenow.com/bundle/paris-platform-administration/page/integrate/authentication/task/configure-recaptcha-sp.html
Properties installed with Communities: https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-communities/reference/communities-properties.html
sn_ext_usr_reg.captchaEnabled Enables Google re-CAPTCHA on the self-registration page. Type: boolean Default value: true No Mention of seperate key/pw
System properties for configuring Walk-up Experience for guest users https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-management/reference/csm-walkup-guest-configure.html
sn_guest_walkup_cs.captcha.enabled (true/false) No mention of a google key/pw needed.