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Password Reset via Custom URL - Google reCAPTCHA error - ERROR for site owner:Invalid domain for site key - Support and Troubleshooting
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  • Password Reset via Custom URL - Google reCAPTCHA error - ERROR for site owner:Invalid domain for site key
KB0788009

Password Reset via Custom URL - Google reCAPTCHA error - ERROR for site owner:Invalid domain for site key


3913 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Password Reset is available as a separate subscription from the rest of the ServiceNow platform and requires the Password Reset plugin.

To activate the plugin, navigate to System Definition -> Plugins, and activate the Password Reset Plugin with Demo Data.

After that, navigate to Password reset -> Properties > Processes and select your process. Go to the page defined by your Process through the Custom URL:

The captcha displays the following error: "ERROR for site owner: Invalid domain for site key"

Cause

The secret key is different from the the system property "google.captcha.site_key".

Resolution

To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.

    1. Request an API key pair (a site key and a secret) from Google at https://www.google.com/recaptcha.
    2. Set the following system properties
      • password_reset.captcha.google.enabled:
        • set to true (true by default)
        • Type is string
      •  google.captcha.site_key: Set to the site key that Google provided.
        • Type: string
        • Default: A site key that Google provided to ServiceNow
      • google.captcha.secret : Set to the secret that Google provided.
        • Type: password2
        • Default: An encrypted secret that Google provided to ServiceNow



Related Links

Please note that google captcha is also used for various other purposes and they might need their own google captcha keys.

Configure Google reCAPTCHA for external user self-registration: https://docs.servicenow.com/bundle/paris-platform-administration/page/integrate/authentication/task/configure-recaptcha-sp.html

Properties installed with Communities: https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-communities/reference/communities-properties.html

sn_ext_usr_reg.captchaEnabled Enables Google re-CAPTCHA on the self-registration page. Type: boolean Default value: true No Mention of seperate key/pw


System properties for configuring Walk-up Experience for guest users https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-management/reference/csm-walkup-guest-configure.html

sn_guest_walkup_cs.captcha.enabled    (true/false) No mention of a google key/pw needed.


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