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Description

Password Reset is available as a separate subscription from the rest of the ServiceNow platform and requires the Password Reset plugin.

To activate the plugin, navigate to System Definition -> Plugins, and activate the Password Reset Plugin with Demo Data.

After that, navigate to Password reset -> Properties > Processes and select your process. Go to the page defined by your Process through the Custom URL:

The captcha displays the following error: "ERROR for site owner: Invalid domain for site key"

Cause

The secret key is different from the the system property "google.captcha.site_key".

Resolution

To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.

    1. Request an API key pair (a site key and a secret) from Google at https://www.google.com/recaptcha.
    2. Set the following system properties
      • password_reset.captcha.google.enabled:
        • set to true (true by default)
        • Type is string
      •  google.captcha.site_key: Set to the site key that Google provided.
        • Type: string
        • Default: A site key that Google provided to ServiceNow
      • google.captcha.secret : Set to the secret that Google provided.
        • Type: password2
        • Default: An encrypted secret that Google provided to ServiceNow

           

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Article Information

Last Updated:2019-12-04 03:12:28
Published:2019-12-04