Notifications

5 views

Description

When searched with a word on Global, the results returning in the catalog item section is more when compared to the same keyword search on the catalog home page.

Cause

The issues occur when any sc_category records are inactive and the global search is returning the records from that search. 

In Global search, the search looks for catalog item which is active and matching the keyword:-
https://<instance-name>.service-now.com/sc_cat_item_list.do?sysparm_query=GOTO123TEXTQUERY321%3Daccess%5Eactive%3Dtrue

In the catalog home search, the search looks for catalog item which is active, categories which are active and matching the keyword:-
https://<instance-name>.service-now.com/sc_cat_item_list.do?sysparm_query=GOTO123TEXTQUERY321%3Daccess%5Eactive%3Dtrue%5Ecategory.active%3Dtrue

Resolution

Activate any inactive sc_category records. 

Upon activating the users will see all the catalog items as shown in the global search when searched in catalog_find.do page. 

Article Information

Last Updated:2019-12-02 21:01:09
Published:2019-12-03