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Description

Agent workspace: Japanese mobile number cannot be saved in E.164 phone number field

Steps to Reproduce

1. change phone number field type for sys_user table to Phone Number (E164) type.
2. set the phone number to a user "+81 90 1234 5678". It's a mobile phone number format in Japan.
It should be saved successfully in UI16.
3. open the user in Agent workspace
4- Error is shown on the UI "Please check your number conforms with country and try again"

Expected Result: No error should be shown on the same as in native view
Actual Result : Error is shown on the UI "Please check your number conforms with country and try again"

Note: the above issue is not reproducible on the Madrid Instance.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..

 


Related Problem: PRB1376736

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Article Information

Last Updated:2019-12-05 10:18:44
Published:2019-12-03