Agent workspace: Japanese mobile number cannot be saved in E.164 phone number field

Steps to Reproduce

1. change phone number field type for sys_user table to Phone Number (E164) type.
2. set the phone number to a user "+81 90 1234 5678". It's a mobile phone number format in Japan.
It should be saved successfully in UI16.
3. open the user in Agent workspace
4- Error is shown on the UI "Please check your number conforms with country and try again"

Expected Result: No error should be shown on the same as in native view
Actual Result : Error is shown on the UI "Please check your number conforms with country and try again"

Note: the above issue is not reproducible on the Madrid Instance.


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Related Problem: PRB1376736

Seen In

There is no data to report.

Intended Fix Version


Fixed In

New York Patch 7
Orlando Patch 1

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Associated Community Threads

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Article Information

Last Updated:2020-01-29 11:49:23