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List sorting by Number doesn't work since its a string and have a prefix - Known Error
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  • List sorting by Number doesn't work since its a string and have a prefix
KB0787962

List sorting by Number doesn't work since its a string and have a prefix


1464 Views Last updated : Jan 15, 2024 public Copy Permalink
KB Summary by Now Assist

Description

If you sort by incident number, they are no longer sorted in the correct highest to lowest (or lowest to highest) numerical order.

Steps to Reproduce

1-In OOB instance, navigate to the incident list
2-create a test record which has number INC999999
3-create another record which has number INC1000012
4-Navigate back to the list view of incident
5-Click on number field to perform the sorting
6-sorting no longer works. 

Workaround

This is expected behavior and by design in all currently supported releases.

For a workaround adding a zero at the starting of the number(like changing INC999999 to INC0999999) to make sure the sorting works correctly.


Related Problem: PRB1345739

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