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Description

If you sort by incident number, they are no longer sorted in the correct highest to lowest (or lowest to highest) numerical order.

Steps to Reproduce

1-In OOB instance, navigate to the incident list
2-create a test record which has number INC999999
3-create another record which has number INC1000012
4-Navigate back to the list view of incident
5-Click on number field to perform the sorting
6-sorting no longer works. 

Workaround

This is expected behavior and by design in all currently supported releases.

For a workaround adding a zero at the starting of the number(like changing INC999999 to INC0999999) to make sure the sorting works correctly.


Related Problem: PRB1345739

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Article Information

Last Updated:2019-12-02 15:46:41
Published:2019-12-02