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Incomplete Discovery information and incomplete Service Maps for Netscaler VPX - Support and Troubleshooting
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  • Incomplete Discovery information and incomplete Service Maps for Netscaler VPX
KB0787956

Incomplete Discovery information and incomplete Service Maps for Netscaler VPX


361 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When running Service Mapping with Netscaler VPX you may notice that the map is not progressing past the initial entrypoint. When looking at the CI record you notice missing data for some related fields (LB Services, NICs, etc)

Release

All

Cause

There looks to be an issue on the Netscaler end for VPX versions below 12.1 were the VPX does not properly respond in order when multiple SNMP queries are made to the Netscaler in bulk, which causes Discovery to fail for gathering certain fields.

Resolution

Upgrade Netscaler VPX to 12.1+


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