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NEW button on Entry points Related List on Application Services show Page not found error - Support and Troubleshooting
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  • NEW button on Entry points Related List on Application Services show Page not found error
KB0787906

NEW button on Entry points Related List on Application Services show Page not found error


681 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

NEW button on Entry points Related List on Application Services show Page not found error

Steps to reproduce:

  1. Open any record of Application Service [cmdb_ci_service_discovered]
  2. In the Entry Points related list, click NEW
  3. Check the pop up for error. It will show page not found error

It will look like below screenshot:

Cause

The 'New' UI acton calls upon a UI page named sa_add_connection. However, this UI page comes from a plugin named com.snc.service-mapping. It could be possible that this plugin is not installed on the customer's instance.

Resolution

This functionality is currently being investigated via PRB1459918, where we are currently expecting 2 outcomes from this PRB, based on the decisions that Development can make:

1. We allow customers without Service Mapping to use this feature

2. We remove the NEW button from the related list since customers without Service Mapping should restricted from using it


As a workaround, the customer needs to install the above plugin (com.snc.service-mapping) to get the UI page, so the proper URL will open for them to create the Entry Points. Please note that this is a paid plugin.

Related Links

The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:

  • Discovery (com.snc.discovery)
  • Pattern Designer (com.snc.pattern.designer)
  • Cloud Management Core (com.snc.cloud.core)
  • Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
  • Event Management and Service Mapping Core (com.snc.service-watch)

More details available on: Request Service Mapping


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