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"Affected CI" related list on knowledge form doesn't show New and Edit option for itil users - Support and Troubleshooting
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  • "Affected CI" related list on knowledge form doesn't show New and Edit option for itil users
KB0787530

"Affected CI" related list on knowledge form doesn't show New and Edit option for itil users


395 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

"Affected CI" related list on knowledge form doesn't show New and Edit option for itil users

Resolution

Expected Out of the box behavior:

The related list "Affected CI" doesn't show "New" and "Edit" ui action for itil users. The relationship is defined under m2m_kb_ci table.
https://<instance name>.service-now.com/m2m_kb_ci_list.do

itil users not meant to add the affected CI from the related list. We do not have option to add new and edit button on affected CI related list on knowledge form.


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