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(Communities) All Existing comments count not reflected - Support and Troubleshooting
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  • (Communities) All Existing comments count not reflected
KB0787529

(Communities) All Existing comments count not reflected


304 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

(Communities) All Existing comments count not reflected

Resolution

The contents comment count derives from the (comment_count) field on the (sn_communities_content) table.

The general flow is whenever a comment is added, the (comment_count) field will increase. 

Due to customization, at times the (comment_count) may be incorrect.

The content table has a field "Root ID" that can be leveraged to correct the "comment_count" data. The "Root ID" field in the content table stores the immediate parent of the content.


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