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Description

"Needs Closed Notes" error when closing an Idea

Resolution

This error is displayed because of Business Rule "Validation for closed states" below introduced via "Innovation Management" plugin is causing the issue:
https://XXInstanceNmaeXX.service-now.com/nav_to.do?uri=sys_script.do?sys_id=8411110e873033000f83d82548cb0b47

Line 19 of the business rule above is checking if the Work Notes are populated prior to Closing the idea.

if(!(hasCloseNotes && hasDuplicate)){
current.setAbortAction(true);
if(!hasCloseNotes)
gs.addErrorMessage(gs.getMessage("Please enter close notes before you close the idea."));
if(!hasDuplicate)
gs.addErrorMessage(gs.getMessage("Please fill the Duplicate before you marking it as duplicate."));
}

 

Article Information

Last Updated:2019-11-30 12:40:03
Published:2019-11-30