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Description

Data with "&" in short description field on knowledge article is getting converted to "&"

Resolution

This issue is caused because the (glide.ui.escape_text) property below has been set to "false":
https://XXInstancenameXX.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=a7e8db450a0a0b0a308ab5de09733d15

Setting this property to "true" resolves the issue. Please thoroughly test in a sub production instance prior to setting this property to "true" in production.

Article Information

Last Updated:2019-12-29 14:26:14
Published:2019-11-30