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View Rule applies to the form that is opened through reference click icon - Known Error
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  • View Rule applies to the form that is opened through reference click icon
KB0787325

View Rule applies to the form that is opened through reference click icon


844 Views Last updated : Mar 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

View Rule applies to the form that is opened through reference click icon.

Steps to Reproduce

1. Create a View Rule for the incident table.
2. Set the condition Active is true for the view rule to test.
3. Navigate to the Incident.list.
4. Open any record which is active.
5. Click on any reference icon ( For example Assigned to or Assignment Group) and on Open Record. The new form opened through reference click has the view created in step 2, instead of Default View.
6. In another scenario:
7. Configure the incident form to add Parent Field on the form.
8. Fill with an inactive incident inside the Parent Field.
9. Click on the reference icon and the Open Record. The inactive incident opens in the view created in step 2. According to the view rule, this view should not apply to records which are inactive.

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience.


Related Problem: PRB1265720

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