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Description

Email Client shows special character for the From / Reply To field if the value contains "<" or ">". This only happens if the "glide.ui.escape_text" is false. This happens as the characters "<,>" are escaped while displaying in the Email Client.

Release or Environment

Madrid, New York

Cause

The cause of the issue is the existing problem - PRB1352063. The problem was introduced in the Madrid version and is fixed in Orlando.

Resolution

There are two workaround options:

  1. Set the property "glide.ui.escape_text" to 'true'
  2. Override the field in the template by adding only the email address part without the display name part. For example, edit the From field in the template to be "abcd@example.com" instead of "abcd" <abcd@example.com>. When Email Client is rendered, the from the field will appear as "abcd@example.com".

Article Information

Last Updated:2019-11-26 14:07:57
Published:2019-11-26