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Description

When you load the Case form in CSM application you will get an error in the bottom "Read-only true not set on field contact_time_zone: cross scope access denied"

Cause

The issue is caused because of OOB Client Script ("Set timezone read-only if not new record").

This Client Script was designed to make the contact_time_zone field read-only when creating a new case.

The error message you are seeing is displayed because you do not have the (contact_time_zone) field configured on the form.

Resolution

Add the (contact_time_zone) field to the form via Form Layout.

Article Information

Last Updated:2019-11-26 07:56:24
Published:2019-11-26