Agent Workspace Lists keep showing loading if Rowcount user prefrence System is not checked for the record where User is Empty.

Agent Workspace Lists keep showing loading if 'rowcount' user preference System is not checked for the record where User is Empty.

System logs will show below error for the affected user:

System logs has following error:
Component GraphQl LOG - GlideGraphQL : Exception encountered processing path: /GlideRecord_Query/incident - null: com.glide.graphql.GlideGraphQLException: Exception encountered processing path: /GlideRecord_Query/incident - null: com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.createGlideGraphQLException(GlideGraphQLDataFetcherExceptionHandler.java:40)
com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.accept(GlideGraphQLDataFetcherExceptionHandler.java:23)

Issue is seen in NY

Issue is caused by the 'rowcount' default user preference (the one with the empty user that applies to every user without an overriding persona user preference) doesn't have 'System' checked. It should have that checked.

Setting System flag on default 'rowcount' default user preference fixes the issue.