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Description

Software Asset Management content service enables to provide unnormalized rules (match not found) from the organization anonymously so that new rules can be created to improve the normalization service.

After upgrading an instance, it is observed that the content library is not getting synched up.

Release or Environment

All Versions.

Cause

There are scheduled jobs that would run every configurable interval that synchs up the content library. The reason could be that the scheduled job didn't touch the time of configurable interval.

Resolution

  • The content will be updated depending upon these scheduled jobs.
         https://<instance_name>.service-now.com/sysauto_list.do?sysparm_query=nameSTARTSWITHdownload
  • Please check when the scheduled jobs are configured to be triggered.

Article Information

Last Updated:2019-12-23 00:19:33
Published:2019-12-23