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Knowledge Article View footer is missing Most recent tasks after NewYork upgrade - Support and Troubleshooting
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  • Knowledge Article View footer is missing Most recent tasks after NewYork upgrade
KB0786452

Knowledge Article View footer is missing Most recent tasks after NewYork upgrade


568 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

After upgrade to NewYork, when viewing the article in kb_view page, 'Most Recent Tasks' section which displays the tasks attached to the knowledge article is missing

Release

NewYork

Cause

Custom version of the kb_view UI Page being used

Resolution

Revert to the OOB version of the kb_view page

Related Links

There is an additional variable 'readOnlyPage' which is used in kb_attached_tasks_v3 Macro. This variable is defined in kb_view UI Page. If the kb_view page is customized it would break the rendering of the kb_attached_tasks_v3 Macro causing the issue.


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