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Description

The CMDB relationship formatter filters out relations to parent records when any actual filter rule only applies to its child record.

Steps to Reproduce

1. Create a new filter rule:
cmdb_ci_spkg > runs on > cmdb_ci_hyper_v_server

2. Create the new relations:
cmdb_ci_spkg > runs on > cmdb_ci_server
cmdb_ci_spkg > runs on > cmdb_ci_hyper_v_server

3. Check the [cmdb_ci_spkg] relations and observe both relations to [cmdb_ci_hyper_v_server] and its parent [cmdb_ci_server] are filtered out

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

If a workaround is needed, deactivate the relationship filter created  for [cmdb_ci_spkg] and [cmdb_ci_hyper_v_server]:

/nav_to.do?uri=cmdb_rel_filter.do?sys_id=46770c3b9f37320053633758442e702d


Related Problem: PRB1352782

Seen In

Orlando

Fixed In

Madrid Patch 9
New York Patch 4
Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-24 06:15:11
Published:2020-03-24