Notifications

9 views

Description

  1. Go to  System Notification >> Notifications
  2. Search for notification "Walk-up Queue Length Notification"

Notification is not available in the notification list

Release or Environment

Newyork

Cause

The Manager Queue Length Notification functionality was something that had been implemented at the beginning of madrid development, but because of the adoption of the Advanced Work Assignment (AWA) Queueing model was deprecated late in the development.
To ensure stability with the Madrid release, the decision was made to remove the triggering business rules, and hiding the functionality, and performing a full removal of the deprecated code in the New York release(PRB1326586)

Resolution

Expected behaviour. The documentation needs to be updated. 

Additional Information

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/walk-up-experience/task/configure-walkup-notifications.html

Article Information

Last Updated:2019-11-20 04:42:56
Published:2019-11-20