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In order to properly provision a VMware machine with ServiceNow Cloud Management, the following template items are required:

  • All virtual machines templates must contain VMware Tools
  • VMware Tools must be running on the VM
  • The VM should have a reachable IP address.
  • For Linux, the SSH port needs to be open
  • For Windows, the RDP port needs to be open
  • Ability to log into the VM using the infuse key and password. Cloud Management infuses a key and sets a password to use on the VM. This key allows ServiceNow to change the hostname, IP, and related items of the VM being provisioned.
  • Guest Operation Manager operations must be allowed. 

Article Information

Last Updated:2019-11-18 12:37:21
Published:2019-11-18