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Virtual Agent Branding - Colors not being honored in Virtual Agent Portal Widget - Support and Troubleshooting
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KB0786062

Virtual Agent Branding - Colors not being honored in Virtual Agent Portal Widget


554 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Virtual Agent branding colors are not honored in Virtual Agent Portal widget with the following errors in the browser console.

Uncaught SyntaxError: missing ) after argument list at "sn-va-web-client-app.do" line 1.

Release

All Versions.

Cause

This is caused by setting the properties glide.ui.escape_all_script and glide.ui.escape_text to false. This system property forces all expressions within Jelly JavaScript <script> tags to be escaped by default.

Resolution

Set the system property glide.ui.escape_all_script and glide.ui.escape_text to true.


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