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Description

> When making account field not mandatory, you may not be able to utilize Partner or customer admin capabilities for such users. However, could there be any other impact apart from this?

Release or Environment

> All releases.

Cause

> N/A

Resolution

> Account field is mandatory and should ALWAYS be populated or the logic behind most of CSM application might break.

> They could potentially assign the contacts to a dummy account and then update the value later on, but we highly recommend NOT to leave the field empty.

> if the account is not mandatory, from the product perspective we will highly recommend to use Account as without this most of the CSM functionality for B2B use cases will not work or customer will need to be customize that.

Article Information

Last Updated:2019-11-25 01:58:24
Published:2019-11-25