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Form email does not load when opened by a user - Support and Troubleshooting
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  • Form email does not load when opened by a user
KB0785278

Form email does not load when opened by a user


453 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When a user goes to form record and clicks the three dots to see more options in the top right header bar

Clicking on Email to bring the email option

 

The email function does seem to load correctly

 

Release

Observed in Madrid+

Cause

The cause of this was related to Email Client Canned Messages (sys_email_canned_message) having a variable declared but the canned messages itself does not have a table that can be selected hence you will see an error in the node logs that looks something like this:

SEVERE *** ERROR *** null:1078:41: <g2:get_canned_messages> For input string: "</p>

This can also be caused by having HTML tags inside of the ${variable} declaration. For example: ${<span style="color:#000000;">variable</span>}

Resolution


Removing the offending ${variable} variable allow the email to load correctly.

In the case where HTML tags are present inside of the ${variable} declaration, move the HTML outside of the ${variable} to allow this to function properly. 


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