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Description

When a user goes to form record and clicks the three dots to see more options in the top right header bar

Clicking on Email to bring the email option

 

The email function does seem to load correctly

 

Release or Environment

Tested on Madrid

Cause

The cause of this was related to Email Client Canned Messages (sys_email_canned_message) having a variable declared but the canned messages itself does not have a table that can be selected hence you will see an error in the node logs that looks something like this:

SEVERE *** ERROR *** null:1078:41: <g2:get_canned_messages> For input string: "</p>

Resolution


Removing the offending ${variable) variable allow the email to load correctly

Article Information

Last Updated:2019-11-14 09:34:19
Published:2019-11-14