Notifications

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Description

Knowledge articles attached under Related articles related list on a catalog item are displayed on the service portal when opened the same catalog item.

 

Cause

  • The knowledge base, which the KB articles belong to is not attached on the service portal record.

Resolution

  • Check the Knowledge base name, assigned on the KB articles.
  • Add that knowledge base to the service portal under the Knowledge base related list.
    • https://<instance-name>.service-now.com/nav_to.do?uri=sp_portal.do?sys_id=<affected_service_portal _sysID>

 

Article Information

Last Updated:2019-11-18 03:13:18
Published:2019-11-18