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Description

Planning Console will not load for any Projects. A blank screen is displayed.

Cause

It was found that this is happening due to corrupted records on the "pm_console_table" table.
There are multiple records without an associated table and it is therefore breaking.

Resolution

NEXT STEPS:

1. Navigate to the link provided below:

https://INSTANCENAME.service-now.com/pm_console_table_list.do?sysparm_query=table%3DNULL

2. Select all and delete the records from the list or update if desired
3. Test the Planning Console and clear the cache if necessary.

Article Information

Last Updated:2019-11-13 13:40:42
Published:2019-11-13