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Description

vCenter Discovery does not populate the received vCenter Tags in cmdb_key_value table. 

Steps to Reproduce

Run Discovery against a vCenter that have virtual machine with tags.

Expected behavior:
The received tags for the discovered virtual machines in VCenterVMTagsSensor ECC queue input records, should be populated.

Actual behavior:
There are received tags in VCenterVMTagsSensor ECC queue input records, however, they are not populated.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

As a temporary workaround, please import the attached update set's xml file which contains code modifications to fix the issue in affected instance. 
vCenter_Tags_Modifications_sys_remote_update_set_2417839cdb410054673ce0b2ca961921.xml

Note: Please remember that modifying records by an update set will lead to skipping them when upgrading the instance. After the upgrade to a fixed version, check the skipped changes from the upgrade history and revert the modified records by the update set to the out of box version.


Related Problem: PRB1372955

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - SIG Questionnaire - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-11-09 03:49:04
Published:2019-11-08
vCenter_Tags_Modifications_sys_remote_update_set_2417839cdb410054673ce0b2ca961921.xml