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Description

After New York Upgrade, there is no prevention mechanism for creating a life-cycle that has an End of Life date earlier than a General Availability date.

In the Madrid release, the Business Rule "Compare lifecycle phase start dates" was active and the prevention mechanism was in place, however, after upgrading to New York, this Business Rule has been deactivated.

Steps to Reproduce

  1. Navigate to a Software Model Record
    2. In the Software Model Lifecycles tab, Click "New"
    3. Create a new SW model lifecycle, where Phase = General Availability, Type = Internal, and Date = 2020-06-01
    4. Create another SW model lifecycle, where Phase = End of Life, Type = Internal, and Date = 2020-03-01

Expected Result - A business rule prohibits the Software Model Lifecycle from being created since you cannot have an End-of-Life life cycle prior to the General Availability of the Software Model.
Actual Result - The system allows you to create the Software Model Lifecycle

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

If validation is only required for the lifecycles that are created by customers, and not for lifecycles from Servicenow Content Service, then a new custom Business Rule can be created to achieve this.

Lifecycles created from Servicenow Content Service have the source as "service_now", so the following could be done:

  1. Copy the existing Business Rule, using Insert and Stay
  2. Add the condition to the newly created Business Rule:
    1. Source is not 'service_now'
    2. AND phase start date "is not empty"

Related Problem: PRB1370935

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-11-08 02:31:11
Published:2019-11-08