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Description

When a Reference field is configured with the Choice property "Dropdown with --None--" this will mean that the field will be displayed as a choice list such as this (when the number of items is less than 25):

 

If the number of items is greater than 25 then the reference field is displayed as following:

and to select the item either use

a) the suggestion list:

 

b) or the picker popup:

 

Release or Environment

All

Cause

Please see following documentation "Display a reference field as a choice list":

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/t_DisplayTheRefFieldAsAChoiceList.html

It states:

"The glide.ui.max_ref_dropdown system property determines whether a reference field is displayed as a choice list or a reference icon. When the number of available choices exceeds the value of this property, a reference icon displays instead of a choice list. The default value of this property is 25. This property affects the entire instance, however you can override this property on an individual field by using the max_ref_dropdown dictionary attribute. Modifying dictionary attributes requires the personalize_dictionary role.

The glide.xmlhttp.max_choices system property determines how many choices display on a choice list. This property has a value of 15 by default, however, when the property is not present on the instance, the instance uses a hard coded value of 10."

Article Information

Last Updated:2019-11-07 07:28:37
Published:2019-11-07