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Description

Adding a field to be mandatory for any class of CI or the Base table cmdb_ci and if any CI misses the mandatory attribute that should reflect CMDB Completeness Dashboard - CIs Missing Required Attribute tile. It does not show the correct data even after completing the completeness schedule job and metrics from cmdb_health_metric_status, cmdb_health_processor_status.

Release or Environment

All Releases.

Cause

Health inclusion rules in place for the exact class or the base table cmdb_ci.

Resolution



Health Dashboard does not reflect properly if you have health inclusion rules in place for the exact class. Please remove the health inclusion rules and that should fix the issue.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/configuration-management/task/create-health-inclusion-rule.html


Article Information

Last Updated:2019-11-06 16:04:35
Published:2019-11-07