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Description

Discovery schedule fails with error "java.lang.NullPointerException at com.service_now.mid.probe.Shazzam.addScanners(Shazzam.java:189)"

Steps to Reproduce

  1. Create a discovery schedule
    2. Click "Quick Ranges"
    3. IP ip addresses "192.168.1.10, 10.1778.71.233"
    4. Review the newly created "IP Address List" and notice that only 192.168.1.10 was added
    5. Open the "IP Address List", beside "Discovery Range Item IPs" click "New"
    6. Set new ip to 10.1778.71.233 and check that this time the invalid IP address is inserted.
    7. Trigger discovery of schedule.
    8. Review discovery log and find error "java.lang.NullPointerException at com.service_now.mid.probe.Shazzam.addScanners(Shazzam.java:189)"

Workaround

  1. Review discovery schedule IP Address Lists.
  2. Find invalid IP address.
  3. Remove IP address from IP Address Lists. In the steps to reproduce example the invalid IP was 10.1778.71.233.

Related Problem: PRB1372471

Seen In

SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35

Associated Community Threads

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Article Information

Last Updated:2020-11-15 09:24:12
Published:2020-11-11