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Description

Reference fields do not work as 'Field values' in 'Action utilities' in Virtual Agent Designer if the 'Choice Specification -> Choice' is set to anything else than 'None'.

 

Release or Environment

ALL

Cause

If the dictionary of the Reference field has 'Choice Specification -> Choice' is set to anything else other than 'None', the field value does not work in Virtual agent Designer. 

Affected Field:

 

Out of Box field:

 

Resolution

  1. Go to sys_dictionary.list
  2. Find the reference field that is not working in the Designer.
  3. Go to Choice Specifications -> Choice
  4. Make sure it is set to 'None'.

Article Information

Last Updated:2019-11-06 11:36:36
Published:2019-11-06