Reference fields do not work as 'Field values' in 'Action utilities' in Virtual Agent Designer if the 'Choice Specification -> Choice' is set to anything else than 'None'.
Release or Environment
If the dictionary of the Reference field has 'Choice Specification -> Choice' is set to anything else other than 'None', the field value does not work in Virtual agent Designer.
Out of Box field:
- Go to sys_dictionary.list
- Find the reference field that is not working in the Designer.
- Go to Choice Specifications -> Choice
- Make sure it is set to 'None'.