Only inactive users are available to select when clicking on create new caseDescriptionAfter upgrade to any latest version sometime when a user is trying to click on create new case and selecting a user under HR case management, the user only sees inactive user names.CauseDue to text indexing. Sometimes reindexing required to help resolve the issue.ResolutionYou can fix the issue regenerating text index for sys_user:1. Navigate to System Definition > Text indexes2. Open the record for sys_user tablehttps://<instance-name>.service-now.com/nav_to.do?uri=ts_index_name.do?sys_id=0b53666edbf21300aeffab8b4b961999%26sysparm_view=index_name3. Click on Related Link "Regenerate Text Index"