Users are not able to list edit on columns they have write access to.

Steps to Reproduce

1. Impersonate ITIL user.
2. Open the ITIL homepage.
3. Go to "My groups work".
4. Double click on the short description of any record. Notice the user can edit the column.
5. Refresh the widget. Notice the user can not edit the short description.
6. Click on the "Short description" header. Notice the user can edit the short description again.


This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Reloading the whole homepage, sometimes on subsequent reloads, can make the list column editable again.


Related Problem: PRB1369632

Seen In

New York Patch 1

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-02-10 15:38:34