After upgrade to New York, cases raised on OOB HR Tables are not displaying the correct view. They are defaulting to the OOB default view instead of custom.

Steps to Reproduce

  1. Create a customized form view for sn_hr_core_case table
  2. Create a view rule for sn_hr_core_case table with the condition: HR Service is 401(k) Retirement Plan Enrollment Inquiry, and populate view field with the customized view created
  3. Open a record for 401(k) Retirement Plan Enrollment Inquiry, it will be directed to default view instead of the customized view
  4. If you comment out the last line ("answer;") in sys_navigator for sn_hr_core_case table, this issue will be solved and existing behavior for this sys-navigator will not be affected


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  1. Navigate to the sys_navigator script /
  2. Comment out the last line of this code which is "answer"
  3. Save and test.
  4. This will fix the issue and won't affect the existing behavior for this sys_navigator.


Related Problem: PRB1370602

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Intended Fix Version


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Article Information

Last Updated:2020-01-06 23:21:17