Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Workflow approval activity being skipped under certain scenarios. - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Workflow approval activity being skipped under certain scenarios.
KB0784176

Workflow approval activity being skipped under certain scenarios.


2529 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Workflow approval activity being skipped under certain scenarios.

Resolution

Consider a workflow has two group approval activities.

Approval 1, has "group 1" as assignment group 

Approval 2, has "group 2" as assignment group .

Approval 1 activity  has to be approved in order to proceed to Approval 2 activity.

Lets' assume "user 1" from "group 1" approved the approval. When this user approves, the workflow engine session will be as this user("user 1").  If "user 1" cannot see "group 2" due to query business rule, then "Approval 2" workflow activity gets skipped or approved as the workflow engine assumes that there are no user from 'group 2'  to approve.

To resolve this , Deactivate query business rule  or create a 1 sec timer activity after " approval 1" workflow activity.
"Timer" activity will run as system(session), which will resolve this issue.



The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.