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Service Portal - Typeahead dropdown search results not clickable - Known Error
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  • Service Portal - Typeahead dropdown search results not clickable
KB0784050

Service Portal - Typeahead dropdown search results not clickable


536 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

"Typeahead" search results from the "How can we help you" search box does not search for the selected result from the dropdown results. Instead the typeahead results disappears and the search box stays on the same page.

 

Release

All releases.

Cause

1. Search source is broken.

2. There can be many reasons for search to be broken, one of the reasons can be, page field of the search source is empty, it does not have any value.

 

Resolution

 Add appropriate value to the to the page field of affected search source.


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