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Description

The "overdue" functionality on HR Cases in the HR Portal is causing some anxiety with the users' clients (as if they are not completing their work quickly enough). The user wanted to know if this functionality could be disabled.

Resolution

After a thorough investigation, it was found that the data being passed on the "HRJ Task Filter Panel" widget (where the "Overdue" section originates) comes from the hr_PortalUtil Script Include:

  • https://instance.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=3c764fda534032003585c3c606dc34e9

The user can remove the "Overdue" section of the widget entirely by commenting out line 533 of the Script Include.

Line 533 currently reads:

panels.push(overdue);

Commented out, it should read:

//panels.push(overdue);

This will visually remove the "Overdue" portion of the widget from the end-users view.

Article Information

Last Updated:2019-11-02 10:51:33
Published:2019-11-02