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In a Record Producer, there is one form field: "Category" which would be considered as the category under which the record producer comes in while searching on Service Portal.

 

i.e. Category :

The service catalog category this record producer belongs to. When users perform catalog searches, only items that are assigned to a category appear in search results.

 

Please refer to below product documentation for the same:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-management/task/t_DefRecProdInSCat.html

 

The categories defined in the "Categories" related list of a Record Producer won't be considered as a category of that record producer during the search. 

But , if we explore the categories on the portal, then the record producer would be shown under the category which is part of Categories related list.

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Last Updated:2019-10-30 20:07:46
Published:2019-10-31