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Description

The Out of the Box module named "My Requests" does not show the same results as before. This module has not been customized and it has the following arguments: 

&sysparm_fixed_query=sys_idINjavascript:getMyRequestIDs() 

 

getMyRequestIDs is an OOBT Business Rules that has not been modified in the environment either: 

/nav_to.do?uri=sys_script.do?sys_id=1b0c4ae647302200e0ef563dbb9a71c5

 

Cause

The "getMyRequestIDs" Business Rule has the following code: 



So the filters are taken from the request_filter table where "applies_to" = 0 or 10 or NULL , that means where 0=Desktop and 10=All (Line 6 in the script).

Resolution

Review the filters in the request_filter table and review the condition. This is the information used to display the records under "My Requests" module. 

Article Information

Last Updated:2019-10-30 14:33:57
Published:2019-10-30
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