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"Send all email to this test email address (non-production)" is missing in the email properties page. - Support and Troubleshooting
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  • "Send all email to this test email address (non-production)" is missing in the email properties page.
KB0783584

"Send all email to this test email address (non-production)" is missing in the email properties page.


913 Views Last updated : Apr 20, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The field "Send all email to this test email address (non-production)" is missing in the email properties page.

Release

All versions.

 

Cause

This is caused because of the fact that the glide.email.test.user property is missing the category in the categories related list.

Resolution

To fix this :

1) Delete the glide.email.test.user property
2) Export the glide.email.test.user property and the sys_properties_category_m2m entry from a working instance of same version.
3) Import the exported records to the non working instance.


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