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Templates are missing when Facilities Request are being created through Order Guide - Support and Troubleshooting
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  • Templates are missing when Facilities Request are being created through Order Guide
KB0783549

Templates are missing when Facilities Request are being created through Order Guide


382 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Template is not taken into consideration/loaded when we create a FCR (Facilities Request) through an order guide. As well as any specific work flows associated with it.

Release

London Patch 10

Cause

> If you're creating a Facilities request through catalog it does not add a template. Please check the Document.

 

Resolution

> In that particular record producer, you need to add a line in beginning of the script.

current.template = "value"; \\You need to add the value as Sys_ID template model here in the script. 


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