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Description

When the following system property: "glide.knowman.show_user_feedback" is set to "onClick", the knowledge page, when visited will default at the bottom of the screen.

Steps to Reproduce

  1. Log in to a New York instance.
  2. Set the system property 'glide.knowman.show_user_feedback' to 'onClick'.
  3. Open a knowledge article that users have to scroll to view.

Expected behavior: The top of the page should be displayed by default.

Actual behavior: The bottom of the page is displayed by default.

Workaround

Check the property "glide.knowman.show_user_feedback"

Change the value to onload (same as OOB) or never. As long as it is not onclick

Please see Fixed In versions for permanent fix of this issue


Related Problem: PRB1361601

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version

Orlando

Fixed In

New York Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-10-31 17:53:29
Published:2019-10-31