When the following system property: "glide.knowman.show_user_feedback" is set to "onClick", the knowledge page, when visited will default at the bottom of the screen.

Steps to Reproduce

  1. Log in to a New York instance.
  2. Set the system property 'glide.knowman.show_user_feedback' to 'onClick'.
  3. Open a knowledge article that users have to scroll to view.

Expected behavior: The top of the page should be displayed by default.

Actual behavior: The bottom of the page is displayed by default.


Check the property "glide.knowman.show_user_feedback"

Change the value to onload (same as OOB) or never. As long as it is not onclick

Please see Fixed In versions for permanent fix of this issue

Related Problem: PRB1361601

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version


Fixed In

New York Patch 3

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Article Information

Last Updated:2019-10-31 17:53:29