Notifications

45 views

Description

When we run the SAM reconciliation on All or any specific publisher it will create the Reconciliation Result record (RRxxxxx) and immediately it may show the status as Failed. And if we check the system logs around the same we may find the errors as below:

SAM:ReconciliationEngine: undefined: no thrown error 
Error: No Match found for a4dcccc20b3022002d6c650d37673ab7 in samp_sw_publisher
SAM:ReconciliationEngine: Error: No Match found for a4dcccc20b3022002d6c650d37673ab7 in samp_sw_publisher: no thrown error

 

Release or Environment

Jakarta ++

Cause

  • Once we run the reconciliation for All/specific publisher listed in the drop down of the publisher field then the reconciliation engine will look for that publisher in the table samp_sw_publisher.
  • If the record does not exist on this table then the ReconciliationEngine will throw this error and it stop processing.
  • Reason why we can't find this record in this table is because may the record might have deleted OR the scheduled job that pulls the data from the content service might failed to pull that data from content service.

Resolution

Option #1:

  • If it is working in any of your instances then login to that instance.
  • Now goto samp_sw_publisher list view and look for the sys_id as in the error below:

SAM:ReconciliationEngine: Error: No Match found for a4dcccc20b3022002d6c650d37673ab7 in samp_sw_publisher: no thrown error

  • Export this record as XML using "Export XML" and download.
  • Now logon to the instance where you are seeing this issue and import that XML here using "Import XML" UI Action.

Option #2 (Preferred):

Article Information

Last Updated:2019-10-28 16:04:38
Published:2019-10-28