Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Switching to a non-english language and updating Name, Short Description & Description on the item designer doesn't get updated on the respective Catalog Item. - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Switching to a non-english language and updating Name, Short Description & Description on the item designer doesn't get updated on the respective Catalog Item.
KB0783377

Switching to a non-english language and updating Name, Short Description & Description on the item designer doesn't get updated on the respective Catalog Item.


673 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Using item designer, create an item with some text in Description, Short description fields (ensure you are in EN language). Publish the item.
Switch to another language which is non-english (like Chinese, Dutch or French). Unpublish the item and update the text present in Description, Short description fields.

Click on 'Publish' now. Go to the catalog item and observe the text in Description, Short description fields on the sc_cat_item record.

It doesn't show the updated text. These fields still show the text present when the user is in English language.

Release

All releases till New York.

Resolution

Here is the actual FIX which can be used to fix this issue:
1) Navigate to script includes module and open the below script include:
sc_ic_CatalogItem - https://<instance_name>.service-now.com/sys_script_include.do?sys_id=535f0c50eb3011003623666cd206fec5
2) In the script, comment line no.47
3) Add the below script after line no.53

this._copyTranslations(item);

4) Save the changes.

The issue should not be reproducible anymore.

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.