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Description

Copy & Save Change Request brings a Blank Screen instead of showing the new Change Request.

Issue is happening after New York upgrade Can be reproduced on all environments.

Release or Environment

Madrid, New York

Cause

Copy Change UI Action (eb0f43eb9fa331002920bde8132e7072) was not OOB version.

Resolution

Solution Proposed:
Investigate and notice the error thrown is because of 'CopyChangeRelatedLists' and also confirm if it's using a custom UI action 'Copy change' .

Please revert the UI Action to OOB version
https://<instance_name>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=eb0f43eb9fa331002920bde8132e7072


Article Information

Last Updated:2019-11-14 20:21:21
Published:2019-11-15