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Description

A catalog item request gets checkout without mandatory attachment, not honoring the enabled "Mandatory Attachment" setting. 

Steps to Reproduce

In an affected instance:

  1. Create a catalog item with portal settings set to mandatory attachment true.
  2. Open the item in the portal.
  3. The Portal two-step checkout should be enabled.
    1. First Issue
      1. Add a mandatory attachment.
      2. Delete the attachment.
      3. Order now immediately.
        • Expected behavior: Order Now should wait until the state changes.
        • Actual behavior: You are able to order the item without the mandatory attachment
    2. Second Issue
      1. Add a mandatory attachment.
      2. Click on Order Now
      3. Click on cancel the request.
      4. Remove the attachment.
      5. Click on Order Now
        • Expected behavior: Should throw error no attachment.
        • Actual behavior:
          1. The attachment component is not visible.
          2. State of the Order Now component is set to submitting. (the form is broken).

 

Workaround

This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1351567

Seen In

SR - IntegrationHub - Jenkins Integration r1 - v1.2.0
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version

Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-31 12:32:08
Published:2019-10-24