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Platform redirects to logout_success page with SSO Authentication - Support and Troubleshooting
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  • Platform redirects to logout_success page with SSO Authentication
KB0782995

Platform redirects to logout_success page with SSO Authentication


1537 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

After cloning , users are redirected to the Identity provider signout page automatically instead of the IDP Authentication page

Release

Any release prior to NewYork

Cause

Single sign on script "MultiSSO_SAML2_Update1" is missing from the Single Sign On Script field on the IDP record

Resolution

MultiSSO_SAML2_Update1 is the core script which calls the other SAML scripts during user authentication with SSO. This should be tied up to the identity provider record for successful logins without which users will be redirected to the logout_success page and then to the identity provider sign-out page.


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