Description
Approval field on the request form is being set as approved instead of not requested on record insert.
Release or Environment
All releases
Cause
Approval Engine set to Approval rules
Resolution
- If workflows are managing the approvals on the sc_request table, make sure the approval engine for sc_request is "Turn engines off"
- Go to https://<instance_name>.service-now.com/nav_to.do?uri=%2Fapproval_engines.do
- Search for sc_request - make sure it is saved as Turn engines off.