Notifications

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Description

Approval field on the request form is being set as approved instead of not requested on record insert.

Release or Environment

All releases

Cause

Approval Engine set to Approval rules

Resolution

  • If workflows are managing the approvals on the sc_request table, make sure the approval engine for sc_request is "Turn engines off"
  • Go to https://<instance_name>.service-now.com/nav_to.do?uri=%2Fapproval_engines.do
  • Search for sc_request - make sure it is saved as Turn engines off.

Article Information

Last Updated:2019-11-12 20:12:47
Published:2019-11-13