Approval field on the request form is being set as approved instead of not requested on record insert.
Release or Environment
Approval Engine set to Approval rules
- If workflows are managing the approvals on the sc_request table, make sure the approval engine for sc_request is "Turn engines off"
- Go to https://<instance_name>.service-now.com/nav_to.do?uri=%2Fapproval_engines.do
- Search for sc_request - make sure it is saved as Turn engines off.