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Description

Steps to reproduce:

  1. Go to knowledge > homepage
    2. Click on "Import articles"
    3. Select the attached file and import a large file.
    4. Open the article just created.
    5. click "publish".

Expected: It will move to "Review".
Actual: Connection lost. The article is still in "Draft" state.

 

Changing a property for max limit for attachment (com.glide.attachment.max_size) doesn't resolve the issue.

 

Cause

When a user submits a form with a file size larger than 2MB, the HTTP request has exceeded the maxPostSize limit of 2MB (default) for Apache Tomcat.

Resolution

This is the expected behavior.

Due to this limitation, that form can't be updated or saved.

Article Information

Last Updated:2019-10-22 16:14:57
Published:2019-10-22