Business Rule Generating Cannot ready property "pdf_template" from undefined error, when Creating HR Task from Workflow

Steps to Reproduce

  1. Install Employee Service Center and Human Resources Scoped App: Lifecycle Events plugins
  2. Take any OOB HR Service and submit it.
  3. Check logs and notice warnings from evaluator:
    org.mozilla.javascript.EcmaError: Cannot read property "pdf_template" from undefined
    Caused by error in sys_script_include.5c8247410bf13200647f83eb37673af4.script at line 85


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


  1. Go to the OOB BR " Set signature text" -  /
  2. Go to: Advanced tab
  3. Change Condition to: current.parent.ref_sn_hr_core_case && !current.parent.ref_sn_hr_core_case.pdf_template.acknowledgment_text.nil()
  4. Save the record and test issue.



Related Problem: PRB1348007

Seen In

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Fixed In

New York

Associated Community Threads

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Article Information

Last Updated:2019-10-24 17:28:11